Last updated: 4 October 2026
This Privacy Policy explains how Titan Blinds & Flooring looks after your personal information when you visit our website, create an account, place an order, contact us or subscribe to our emails. We take your privacy seriously and handle your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who we are
Titan Blinds & Flooring is a trading name of Cosmo Nova Ltd, a company registered in England and Wales (Company No. 15942266, VAT No. 523615802). Our registered office is 101 Church Road, Birmingham, B24 9BE.
Cosmo Nova Ltd is the "data controller" of the personal information described in this policy, which means we decide how and why it is used. If you have any questions about this policy or your data, contact us at info@titanblinds.co.uk, by phone on +44 7788 569222, or by post at the address above.
2. The information we collect
We do not knowingly collect "special category" data (such as health or religious information). Please do not include it in free-text fields such as order notes or messages.
3. How and why we use your information
We only use your personal data when the law allows us to. The table below sets out what we use it for and our lawful basis.
We do not use your personal data for automated decision-making or profiling that has a legal or similarly significant effect on you.
4. Marketing and our newsletter
We will only send you marketing emails if you have subscribed (for example, through the box in our website footer) and given us your consent. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing us. We will never sell your email address or share it with other companies for their own marketing.
5. Who we share your information with
We only share personal data where it is necessary and with appropriate safeguards. Recipients include:
- Stripe, our payment processor, which processes your card payment on our behalf under its own privacy policy and security standards (PCI-DSS).
- Email and IT service providers, including Google, whose email service we use to send order confirmations and other messages, and our website hosting and database providers.
- Delivery, measuring and installation partners, where applicable, who need your name, address and contact number to complete your order.
- Professional advisers such as accountants, auditors, insurers and lawyers, where needed.
- Authorities such as HMRC, the police or courts, where we are legally required to disclose information.
- A buyer or successor, if our business is sold or restructured, who would be bound to protect your data in line with this policy.
Third-party website resources
To display our website we load some resources from third parties, including Google Fonts, Font Awesome and other content delivery networks (such as Cloudflare's cdnjs and jsDelivr), Stripe's payment scripts at checkout, and Google Maps on our contact page. When your browser loads these, the provider receives your IP address and basic device information. Please see their own privacy policies for details.
6. International transfers
Some of our service providers (for example Stripe and Google) may process data outside the UK, including in the United States. Where this happens, we make sure the transfer is protected by an appropriate safeguard, such as a UK adequacy regulation, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep your information
We may keep information for longer where needed to resolve a dispute, enforce our agreements or comply with the law.
8. How we protect your information
We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. These include storing passwords only in encrypted (hashed) form, restricting access to personal data to staff who need it, and using Stripe to process card payments so that your card details never reach our systems. No online service can be completely secure, so please keep your password confidential and let us know straight away if you suspect any unauthorised use of your account.
9. Your rights
Under UK data protection law you have the right to:
- Be informed about how we use your data (this policy);
- Access a copy of the personal data we hold about you;
- Correct information that is inaccurate or incomplete;
- Erase your data in certain circumstances (for example, where we no longer need it);
- Restrict how we use your data in certain circumstances;
- Object to processing based on our legitimate interests, and to direct marketing at any time;
- Data portability – receive certain data in a commonly used format, or have it sent to another provider; and
- Withdraw consent at any time where we rely on your consent, without affecting processing already carried out.
To exercise any of these rights, email info@titanblinds.co.uk. We may need to verify your identity first. We aim to respond within one month, and there is normally no charge. Some rights are limited where we must keep information by law (for example, tax records).
10. Cookies
We use a small number of essential cookies to keep your basket, your login and the checkout working. You can read more, and find out how to control cookies, in our Cookie Policy.
11. Children
Our website and services are not directed at anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has given us their information, please contact us and we will delete it.
12. Links to other websites
Our website may link to other websites, including Google Maps and social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
13. Complaints
If you are unhappy with how we have handled your personal information, please tell us by emailing complaints@titanblinds.co.uk. We will look into it and reply as quickly as we can.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the "last updated" date at the top. If we make significant changes, we will let you know where appropriate.
15. Contact us
Cosmo Nova Ltd (trading as Titan Blinds & Flooring)
Registered office: 101 Church Road, Birmingham, B24 9BE
Email: info@titanblinds.co.uk
Telephone: +44 7788 569222