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Frequently Asked Questions

Quick answers about ordering, measuring, delivery and returns.

Ordering & measuring

Are your blinds made to measure?

Yes. Many of our blinds are made to measure to the size you enter when ordering, so each one is made specially for your window. Because of this, please double-check your measurements before you order.

Do you offer a measuring service?

Yes, we offer a free measuring service. You can also measure yourself using our measuring guide, or contact us to arrange a measure.

What is the difference between "Recess" and "Exact" size?

"Recess" is for blinds that fit inside the recess of your window. "Exact" is for a blind made to precisely the dimensions you enter, for example when it is fitted outside the recess. Each product page explains how these options work for that blind.

Do you offer installation?

Yes, we can arrange expert installation. Contact us for availability and a quote for your area.

Delivery & orders

How long will my order take?

The estimated delivery time for your basket is shown at checkout. As a guide: made-to-measure blinds take 7–10 working days, skylight blinds, flooring and carpets 5–7 working days, and underlay and other items 3–5 working days. Working days exclude weekends and public holidays. If your order includes different types of items, each has its own estimate.

Is delivery free?

We offer free delivery to UK addresses. Delivery details for your basket are always shown at checkout before you pay.

Can I track my order?

Yes. Use our Track Your Order page with your order number, or log in to your account to see your orders.

Can I change or cancel my order?

Please contact us as soon as possible on +44 7788 569222 or at info@titanblinds.co.uk. Made-to-measure products are produced specially for you, so changes may not be possible once production has started.

What is your returns policy?

Standard items can be returned within 30 days. Made-to-measure blinds cannot be returned unless they are faulty, because they are made to your exact size. Please check the individual product page for specific return conditions, or contact us if you are unsure.

Payments & your data

How can I pay?

You can pay securely by card at checkout. Payments are processed by Stripe, so we never see or store your full card number.

How do you use my personal information?

Only to deal with your orders, enquiries and, if you ask us to, to send you updates. Full details are in our Privacy Policy.

How do I stop receiving your emails?

Every marketing email has an unsubscribe link at the bottom. You can also email info@titanblinds.co.uk and we will remove you.

Products & visiting us

Do your products come with a guarantee?

Most of our products come with a quality warranty. The details for each product are on its product page.

Can I visit your showroom?

Showroom visits are by appointment only. Please contact us to book a time. We are at 101 Church Road, Birmingham, B24 9BE – view on Google Maps.

How can I contact you?

Call us on +44 7788 569222, email info@titanblinds.co.uk or use our contact form. We aim to reply to every enquiry within 24 hours.

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